Sales Support Merchandiser

About the role

At Imperial (IDI), our Support Merchandisers support the team to ensure exceptional service is being delivered to our supermarket partners. This position provides district-wide coverage to ensure merchandising tasks are completed efficiently and accurately. The role is designed to support route merchandisers and uphold Imperial’s brand through strong in-store relationships.

About Imperial (IDI)

Imperial is a recognized leader in supermarket non-foods distribution and merchandising. For over 85 years, we’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health, beauty, wellness, and general merchandise categories. IDI supports over 50 regional and independent retail grocery banners with products from major national CPG brands as well as customized private label and seasonal program options.

What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace. Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.

Responsibilities

• Complete resets
• Build strong relationships with store management
• Ensure inline General Merchandise and Health, Beauty, Wellness categories are well stocked and maintained
• Manage merchandising standards for Clip Strips, Power Panels, and Cross Merchandising locations
• Train new team members on job expectations and tasks in customer store
• Cover and travel to specific customer stores, as assigned by management
• Process orders that maintain stock levels to maximize sales
• Ensure planogram compliance at shelf
• Responsible for tag/pricing compliance
• Maintain shelf conditions keeping sections blocked and free of debris
• Manage back stock ensuring product is worked to shelf
• Ensure execution of the sales business plans
• Implement Seasonal/Promotional programs to ensure sell through
• Build promotional displays associated with ad plans
• Placement of new items at shelf
• Propose incremental sales opportunities that can be implemented in other locations
• Complete electronic surveys to ensure execution
• Other duties/tasks as assigned

Qualifications

• Travel required throughout Westborough MA/Norwood MA areas
• High School Diploma or GED
• Prior experience in retail, grocery, food service, or merchandising is preferred
• Basic computer skills – requiring ability to use a login and password and follow simple instructions
• Knowledge of product and/or experience with merchandising general merchandise or health and beauty care products preferred
• Ability to read and write short correspondence and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's
• Ability to perform these operations using units of American money and weight measurement, volume, and distance
• Your own/reliable transportation

Schedule

Mon-Fri