Sales Support Manager

About the role

Cuisine Solutions is the world's largest sous-vide manufacturer, a well-established business with domestic and international facilities. We foster a culture of curiosity and collaboration, challenging the traditional food space with technology that ensures consistent quality, lower contamination risk, and reduced waste. We seek individuals passionate about food, creative, and comfortable working within a diverse team to drive innovative solutions in the food industry.

Responsibilities

• Identify process improvements to reduce errors and minimize business risks.
• Partner with Sales, Logistics, Planning, QA, Business Operations, HR, Accounting, and Culinary teams to streamline coordination processes.
• Manage the process for setting up and maintaining pricing contracts.
• Update, maintain, and review price lists based on established pricing structures in various customer platforms.
• Maintain and manage Customer Classifications, Price Groups, Pricing/R&D Requests, and other Sales-related processes in CRM/ERP systems.
• Monitor competitors' activities and recommend changes in product offerings or pricing to respond to competition.
• Provide customer sales reports, sales forecasts, and budgets for assigned sales channels.
• Prepare reports on sales KPIs and progress toward goals for sales account managers, including gathering data from customer records, ordering patterns, and/or marketing campaigns.
• Generate ad hoc reports for management review as requested.
• Attend assigned quarterly and yearly sales meetings.
• Provide escalation support to the Sales Support team for issues requiring operational improvements from other teams.
• Manage the team's schedule to ensure daily and weekly goals are met.
• Ensure the team stays compliant with company policies and procedures.
• Establish sales-related goals and quotas for team members, provide training in established SOPs, and regularly review team performance to identify trends and potential improvements.

Requirements

• Minimum 3–5 years of progressive experience in a Sales Support role.
• Minimum 1–2 years of experience managing a team of 5–10 people.
• Knowledge of food services, food manufacturing industry, and best practices preferred.
• Ability to interact effectively with all levels of management and customers in a courteous and professional manner.
• Ability to analyze goals, interpret needs, and support requests from multiple Sales teams.
• Excellent verbal and written communication skills.
• Ability to multitask and work cross-functionally as needed.
• Strong analytical and problem-solving skills.
• Great organizational skills and comfort managing internal and external customer communications.

Qualifications

• Bachelor’s degree in business administration or related field.
• Proficient knowledge of Office 365 apps, particularly Excel.