Sales Support Manager

Location: Sterling, VA (Onsite) | Full-Time, Permanent

About The Organization

Our client is a global leader in food manufacturing and innovation, serving customers across retail, foodservice, hospitality, and commercial markets. With domestic and international operations, the organization is known for its commitment to quality, operational excellence, and customer-focused solutions. Employees enjoy a collaborative environment that encourages innovation, continuous improvement, and professional growth.

Position Overview

We are seeking a Sales Support Manager to lead the sales support function and optimize day-to-day sales operations. This role is responsible for managing a team, overseeing pricing administration, customer data management, reporting, and collaborating with cross-functional departments to ensure efficient sales processes and exceptional customer service.

Responsibilities

• Sales Operations & Process Management
  • Manage pricing setup, maintenance, and contract administration processes.
  • Maintain customer pricing structures, classifications, and sales-related data within CRM and ERP systems.
  • Identify and implement process improvements to increase efficiency and reduce operational risks.
  • Monitor market and competitor activity to support pricing and product positioning strategies.
• Reporting & Analytics
  • Prepare sales reports, forecasts, budgets, and performance metrics.
  • Analyze sales data and generate actionable insights to improve business performance.
  • Create ad hoc reports and dashboards to support management decision-making.
  • Consolidate data from multiple systems for reporting and analysis.
• Cross-Functional Collaboration
  • Partner with Sales, Finance, Operations, Logistics, Planning, Quality Assurance, Human Resources, and Product Development teams.
  • Coordinate cross-functional initiatives that improve customer satisfaction and operational performance.
  • Resolve operational issues impacting sales support activities.
• Team Leadership
  • Lead, mentor, and develop a Sales Support team.
  • Manage workloads, schedules, and team priorities.
  • Establish performance goals and conduct regular performance evaluations.
  • Train employees on company policies, SOPs, and best practices.
  • Promote a collaborative, customer-focused work environment.
• Communication
  • Support multiple sales teams by coordinating sales support activities.
  • Maintain effective communication with internal stakeholders and customers.
  • Participate in sales meetings and provide operational updates to leadership.

Requirements

• Experience
  • 3–5 years of experience in Sales Support, Sales Operations, or a related role.
  • 1–2 years of leadership or supervisory experience managing a sales support team.
  • Experience supporting multiple sales channels and customer-facing teams.
• Education
  • Bachelor's degree in Business Administration or a related field.
• Technical Skills
  • Advanced proficiency in Microsoft Office 365, especially Excel.
  • Experience with CRM and ERP systems.
  • Strong reporting, forecasting, and business analysis capabilities.
• Core Competencies
  • Excellent analytical and problem-solving skills.
  • Strong organizational and time management abilities.
  • Outstanding verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong customer service and relationship-building skills.

Preferred Qualifications

• Experience in food manufacturing, foodservice, consumer products, or a related industry.
• Knowledge of pricing management and sales operations best practices.
• Experience supporting large customer accounts and complex sales organizations.

Benefits

• Competitive compensation package.
• Comprehensive benefits.

Pay

Up to $65,000 per year

Why Join?

• Opportunity to lead and enhance a growing sales support function.
• Exposure to cross-functional leadership and strategic business initiatives.
• Collaborative work environment with strong career growth opportunities.