Sales Support Lead Coordinator

Job Responsibilities

• Work closely with inventory teams to communicate on stock levels, backorders, and product availability.
• Handle and submit customer purchase orders to ensure timely preparation for shipment and delivery.
• Maintain customer satisfaction by monitoring and addressing customer issues and discrepancies, submitting forms to accounting for processing.
• Improve customer service experience by gathering feedback and implementing established processes.
• Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues.
• Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service.
• Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision-making.
• Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability.
• Research and submit product usage reports as required by customers, maintaining accuracy and timeliness.
• Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns.
• Track shipments, update customers on order status, and work with trucking partners to ensure timely deliveries.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Previous experience in customer service, sales support, or logistics coordination is advantageous.
• Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively.
• Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite).
• Experience with order management or warehouse systems is a plus.

About Aramark

Aramark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.