Sales Support Lead

Key Responsibilities

• Provide quotes to customers through phone conversations and email correspondence
• Generate, process, and oversee customer sales orders
• Enter and manage intercompany orders accurately and efficiently
• Support customers by answering inbound calls and resolving inquiries professionally
• Collaborate with sales team members and management to address customer needs
• Input customer information and complete vendor documentation as required
• Cook up and manage intercompany orders accurately and efficiently
• Cook up and manage intercompany orders accurately and efficiently
• Coordinate with sales, purchasing, and warehouse teams to ensure timely order fulfillment and shipment
• Aid in resolving customer issues while maintaining a high level of customer satisfaction
• Serve as a resource and leader within the sales support team
• Perform other duties, tasks, or work as assigned

Qualifications

• Experience in sales, inside sales, customer service, purchasing, or related business functions
• Strong customer service orientation
• Comfortable working in a KPI-driven environment
• Strong critical thinking and problem-solving abilities
• Excellent attention to detail
• Honest, dependable, and accountable
• Strong computer proficiency
• Ability to multi-task and prioritize effectively
• Excellent communication skills
• Strong organizational skills
• Problem-solving abilities
• Experience with ERP, CRM, or order management systems preferred

Benefits

• Medical, dental, and vision coverage starting Day 1 of employment
• 10 PTO days
• 5 paid sick days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with employer matching

Work Schedule

• This is a full-time, on-site position scheduled Monday through Friday from 8:00am to 5:00pm, with a flexible one-hour lunch break.
• Employees must maintain reliable transportation and consistent attendance.