Sales Support Coordinator

Essential Duties

• Cook logistics in regard to new customer roll-outs, openings, and product roll-outs with both internal and external customers.
• Attend all business review meetings with multi unit customers (on/off premise).
• Ensure that databases are maintained, utilized and updated to provide essential data to all Don Users.
• Communicate directly with Multi-Unit customers to address questions, issues, quotes and contracts.
• Communicate specific multi-unit program details to internal departments as needed.
• Make occasional sales calls and researches/resolves customer issues and inquiries.
• Prepare quotes, NMR’s, cost-plus forms, contracts, customer Order Guides (in conjunction with Marketing Services), C/SC, price list maintenance and other forms or reports.
• Request literature, samples, proofs of delivery from manufacturer.
• Generate quotes on stock and non-stock items.
• Aid in pre-pack check-ins, on-site at customer openings.
• Resolve credit issues with customers.
• Use sales rep inventory/price list to match Don items, acquire vendor contract pricing and set in-house contract price levels.
• Prepare Sales Presentation book including quote with pricing and photos, Ed Don info, etc. for presentation to customer.
• Work with Sales Rep and DSM to set Cost-Plus pricing levels, process through the Finance and New Accounts Departments to tie all units to the new class/subclass and price list.
• Set-up new accounts and vendors as needed.
• Enter contracts, prepare NMR’s and follow through with vendors to expedite new product shipment.
• Prepare Order Guides.
• Work with Customer Service to set up don.com for all units.
• Cook customer logistics for opening pre-packs and deliveries.
• Review and renew monthly vendor contract and in-house contract expirations.
• Initiate negotiation process with vendors regarding price increases / issues.
• Notify customers of price increases.
• Research new vendor sources and set and maintain in-house contracts on 8P items.
• Create and maintain a customer Stock Level Report using all 8P items and weekly usage items.
• Review reports weekly to avoid outages.
• Work with Buyers to alert them to low stock and confirm expected arrival dates to increase stock levels where needed.
• Use data tracker to track various sales patterns.
• Serve as liaison to answer questions from Customer Service and customers.
• Resolve special issues regarding customer satisfaction (stock, pricing, transportation etc.).

Requirements

• Bachelor's degree in Supply Chain, Operations, and Business with at least 2 years of prior supply chain or quality control experience OR High School Diploma/equivalent with at least 5 years of prior supply chain or quality control experience.
• Working knowledge of Info Builders, SAP System reports, Don Quotes, and Auto Quote.
• Effective time management, prioritization, and communication skills.
• Exceptional organizational and administrative skills; high attention to detail; and the ability to handle multiple tasks, prioritize and carry them out independently.
• Strong working knowledge of MS Office (Word and Excel).

Preferred

• Bachelor's degree in Sales, Communications, Operations, Business, or related.
• Experience with Microsoft Illustrator, intermediate to advanced proficiency working with SAP and experience in sales support within a distribution environment.