Sales Support Coordinator

About the role

The Sales Support Coordinator is a highly collaborative, service-oriented role responsible for supporting Easy Ice sales teams and ensuring a seamless customer and prospect experience. This position supports an assigned sales team—Field Sales, Strategic Growth, or Enterprise—and is also cross-trained to assist other sales channels as needed.

Responsibilities

• Manage inbound sales calls and online submissions, ensuring professional and timely responses.
• Qualify and assign leads to the appropriate sales team based on territory or account type.
• Aid in preparing, processing, and submitting customer agreements.
• Cook up with Supply Chain and Installation Coordinators on installation scheduling.
• Support new customer onboarding by communicating next steps and expectations.
• Maintain CRM data accuracy, update interaction notes, and track opportunity status.
• Support assigned sales teams while being cross-trained to assist other sales groups.
• Foster a positive customer experience by delivering clear, professional communication.
• Identify potential issues early and facilitate proactive problem-solving between Sales and Operations.

Qualifications

• Education: High school diploma required; Associate degree or higher preferred.
• Experience: Previous experience in sales support or customer service preferred.

Skills & Attributes

• Exceptional verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with Salesforce and Microsoft Office Suite.
• Customer-focused mindset with strong problem-solving skills.
• Ability to work independently in a remote environment.

Pay

Competitive pay.

Schedule

Remote position requiring reliable internet and a professional workspace. Frequent computer and phone use; headset recommended. Must have sufficient visual acuity for extended computer work.