Sales Support Coordinator

About the role

The Sales Support Coordinator - Enterprise plays a crucial role in supporting Easy Ice's sales teams and ensuring a seamless customer and prospect experience. This position is highly collaborative and service-oriented, working closely with Sales, Operations, Supply Chain, and Installation Coordinators to execute the sales process from initial contact through onboarding.

Responsibilities

• Manage inbound sales calls and online submissions, ensuring professional and timely responses.
• Qualify and assign leads to the appropriate sales team based on territory or account type.
• Assist with preparing, processing, and submitting customer agreements.
• Carefully coordinate with Supply Chain and Installation Coordinators on installation scheduling.
• Support new customer onboarding by communicating next steps and expectations.
• Maintain CRM data accuracy, update interaction notes, and track opportunity status.
• Support assigned sales teams while being cross-trained to assist other sales groups.
• Foster a positive customer experience by delivering clear, professional communication.
• Identify potential issues early and facilitate proactive problem-solving between Sales and Operations.

Qualifications

• Education: High school diploma required; Associate degree or higher preferred.
• Experience: Previous experience in sales support or customer service preferred.

Skills & Attributes

• Exceptional verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with Salesforce and Microsoft Office Suite.
• Customer-focused mindset with strong problem-solving skills.
• Ability to work independently in a remote environment.

Benefits

• Competitive pay.
• Excellent Medical/Dental/Vision/Group Life Insurance.
• 401(k) Company Match.
• PTO and Holiday Pay.
• Reimbursement for Fitness Membership.
• Hands-on experience promoting a growth-oriented culture.
• Personal growth opportunities encouraging employees to “think outside the box.”
• Challenging and meaningful work fostering learning and development.
• A fun, fast-paced company culture and work environment.
• A collaborative team environment supporting and mentoring each other.

Pay

Competitive pay is offered to the successful candidate.

Schedule

This is a remote role requiring reliable internet and a professional workspace. Frequent computer and phone use are necessary, and a headset is recommended. Sufficient visual acuity for extended computer work is required.