Sales Support Associate I
About the role
The Sales Support Associate role is integral to the store's success and efficiency, focusing on providing excellent customer service and maintaining a well-organized sales floor.
Responsibilities
- Welcome clients with warmth and professionalism
- Serve as a brand ambassador internally and in the local market
- Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
Requirements
- 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment
- Possesses current knowledge of fashion trends and competition in the marketplace
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- (for EU) Strong English language proficiency
Qualifications
- Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
Skills
- Courage
- Creativity
- Customer Focus
- Dealing with Ambiguity
- Drive for Results
- Interpersonal Savvy
- Learning on the Fly
- Strategic Agility
- Developing Direct Reports and Others
- Building Effective Teams
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401 (K)
- Paid Paternity and Maternity leave
- Commuter Benefits
- Disability insurance
- Tuition assistance
Pay
$15.00 - $19.50 per hour
Schedule
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Company Information
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. Visit Tapestry, Inc. Base Pay Range for a complete list of U.S. Corporate Compensation & Benefits.