Sales Support Associate - Federal Sales

Responsibilities

• Achieve superior customer service to the Account Manager and customers during the order fulfillment process.
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimize problem order situations by proactively following up on open orders and customer service issues for resolution.
• Create and prepare quotes and RFPs as needed.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year professional work experience preferably in an administrative support role.
• Working knowledge of Microsoft Office Suite with ability to create documents or simple spreadsheets.
• Basic computer knowledge with ability to operate a keyboard for data entry.
• Attention to detail in composing, keying, and proofing professional business materials.
• Customer-oriented with ability to listen to and anticipate needs of the customer.
• Adaptable with ability to switch tasks based on shifting priorities.
• Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.