Sales Support Associate

Position Overview

The Inside Sales Associate supports sales and marketing activities across our Security, Industrial, and Medical business units throughout North and South America. This role plays a critical part in supporting customer relationships, coordinating order fulfillment, and ensuring smooth operational execution.

Key Responsibilities

• Sales Operations & Customer Support
• Receive and process customer purchase orders within the ERP system
• Cook up order fulfillment and confirmations with internal operations teams
• Communicate logistics and shipment details to customers
• Manage import/export documentation and processes
• Generate and deliver customer invoices
• Receive and process RMA requests
• Open and manage RMA cases within the CRM system
• Cook up communications and logistics between customers and service teams
• Support selected CRM administration activities
• Sales & Marketing Support
• Assist with lead generation and qualification
• Support customer issue resolution and general customer communications
• Handle incoming phone calls and emails
• Welcome office visitors and coordinate inbound/outbound shipments
• Process customer remittances
• Assist with inventory management activities
• Support preparation of marketing collateral including brochures, presentations, datasheets, and website updates
• Support trade shows, exhibitions, and marketing events
• Assist with office administration including invoices and supplies management

Qualifications

• 3–5 years of experience in import/export logistics or sales operations
• Familiarity with ERP systems, preferably Infor LN or Baan
• Experience with CRM platforms, preferably Salesforce
• Strong Microsoft Office skills
• Customer-focused mindset with excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Self-motivated, proactive, and team-oriented approach
• Fluent English communication skills, both written and verbal
• Additional language skills are considered an asset
• Bachelor’s degree in Business Administration or equivalent
• Experience in international business and/or scientific or high-technology industries is preferred

About Detection Technology

We are a global provider of X-ray detector solutions and services for medical, security, and industrial applications. Our solutions range from sensor components to optimized detector subsystems with ASICs, electronics, mechanics, software, and algorithms.

Our net sales totalled EUR 101 million in 2025. We have over 600 active customers in over 40 countries. We employ around 500 people in Finland, China, India, France, and the US. Our company’s shares are listed on the Nasdaq First North Growth Market Finland.