Sales Supervisor - Manhattan

Scope of Role & Responsibilities

• Oversee general marketing and sales activity focused on the enrollment into primary lines of business (Medicaid, Essential Plan, Qualified Health Plans, Child Health Plus and Partners in Care).
• Ensures the accuracy and quality of enrollment applications and documents submitted by ESR.
• Conduct Field Observations to maintain consistency of adherence to standard policies, procedures, and practices, which entails the audit of the enrollment process between the ESR and the prospective clients.
• Aid the Sales Regional Manager by periodically conducting presentations and Sales orientations to both internal and external customers in an effort to increase market share.
• Communicate changes and implement the enrollment process, while continuing to monitor and ensure compliance with regulations.
• Supervise regional territory and assist the Sales Regional Manager in developing regional marketing strategies to meet established sales goals.
• Provide feedback to representatives on quality of work, job performance, productivity goals and business development.
• Coordinate marketing activities and promotions to increase enrollments and retention.
• May be responsible for resolving specific site problems or issues.
• Attend, coordinate and execute marketing team and staff meetings held to disseminate general information and departmental updates, strategize marketing activities and develop personnel, conduct weekly team meetings to address strategies in new enrollment and retention efforts, in addition to disseminating departmental updates.
• Assist in establishing and maintaining productive and cooperative relationships with clients to ensure that profitability and membership goals are maintained.
• Responsible for timely entry of work schedule into Automated Marketing Scheduler program.
• Responsible for quality management of the application submission process, which includes detailed analysis and correction of submitted work, coaching counseling and feedback aimed at improving the process.
• Responsible for effective developmental coaching and counseling to employees, both verbal and written.
• In conjunction with the Sales Regional Manager, provides necessary feedback relevant to annual performance reviews.
• Responsible for review and weekly submission of employee timesheets.
• Perform other related duties as assigned by the Sales Regional Manager and Deputy Chief Growth Officer.
• Manage and develop leads through various referral systems and new business initiatives.
• Cook up events with Growth Operations and Brand Experience.
• Maintain awareness of market trends and demographic shifts to identify areas of need.
• Analyze production data to drive performance.
• Ensure adherence to company directives and initiatives.
• Prospect and identify candidates for ESR roles within the department.
• Coach and develop front-line staff.
• Place strong emphasis on employee engagement and mentoring.
• Conduct territory development with all levels of leadership to identify new targets.
• Conduct ride-along with front-line staff to access performance.
• Serve as a single point of contact for NYC Health + Hospitals facilities within the catchment area.

Required Education, Training & Professional Experience

• A Bachelor’s Degree required; or
• A satisfactory equivalent combination of education, training, and experience.
• 2 years of supervisory experience.
• 1-2 years of experience in sales, preferably in Managed Care.

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical Skills
• Excellent verbal, written presentation and organizational skills are necessary.