Sales Supervisor (Keyholder) | Scottsdale

About the role

The Sales Supervisor (Keyholder) is an hourly, commission-eligible sales-floor leader who delivers exceptional client experiences while helping the store achieve its sales goals. Veronica Beard is known for high-touch, client-focused service and styling.

Responsibilities

• Drive sales and client experience by delivering personalized service and styling that reflects the Veronica Beard experience.
• Take ownership of individual sales goals by converting in-store traffic and proactively generating business, contributing to the store's overall performance.
• Build, maintain, and engage an active client book through consistent outreach, thoughtful follow-up, community engagement, and in-store events to drive new and repeat business.
• Develop expert knowledge of our collections, fit, product stories, and styling to drive individual and store sales.
• Stay curious and current on fashion trends, helping clients build thoughtfully styled wardrobes that reflect their individual style.
• Lead the sales floor by maintaining an active leadership presence, communicating daily priorities, organizing floor coverage, and leading team touch-bases.
• Mentor Sales Associates through team selling and thoughtful, in-the-moment coaching on selling, styling, and clienteling.
• Recognize strong performance and share relevant feedback with Store Management.
• Create an inclusive, collaborative, and results-driven environment where different perspectives are valued.
• Serve as Manager-on-Duty based on scheduling, in partnership with store leadership.
• Open and close the store and follow all key-control, cash-handling, and security procedures.
• Take initiative in supporting inventory management, loss prevention, and daily operational priorities.
• Help protect company assets and maintain accuracy across cash and inventory processes.
• Follow and respectfully reinforce company policies and procedures.

Qualifications

• 1+ years of retail sales experience in a high-touch, client-focused environment.
• Previous keyholder, senior sales, or retail leadership experience preferred.
• Experience in luxury or contemporary fashion with a strong foundation in styling and clienteling, preferred.
• Passionate about selling, fashion, styling, and building lasting client relationships.
• Demonstrated ability to take ownership and achieve individual sales goals.
• Confident leading, mentoring, and supporting others with authenticity and respect.
• Strong communication, judgment, and problem-solving skills.
• Collaborative, self-aware, and open to feedback and different perspectives.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and opening or closing shifts.