Sales Supervisor Contact Center - Scottsdale

About the Role

We are looking for a strong, hands-on Sales Leader to lead and develop a contact center sales team. This role requires a proven sales leader who can sell, coach, motivate, and build a high-performing sales team. The ideal candidate has a strong track record of sales leadership, understands the dynamics of a high-volume contact center, and knows how to translate sales goals into measurable results.

Responsibilities

• Lead, coach, and develop a high-performing contact center sales team focused on revenue, conversion, and customer experience.
• Lead by example and demonstrate strong sales skills by understanding the sales process, handling customer interactions, and demonstrating effective selling techniques.
• Coach sales agents on sales techniques, objection handling, closing, upselling, cross-selling, and conversion strategies.
• Monitor and analyze key sales and contact center performance metrics, including conversion, revenue, productivity, call quality, and individual/team performance.
• Conduct regular one-on-one coaching sessions and performance reviews, providing clear, constructive, and actionable feedback.
• Identify performance gaps and develop targeted coaching and action plans to improve results.
• Motivate, inspire, and hold employees accountable while creating a positive, competitive, and high-performance sales culture.
• Recognize and develop top performers while addressing underperformance quickly and effectively.
• Monitor daily call center activities and ensure the team is operating efficiently and meeting business objectives.
• Review sales performance reports and use data to identify trends, opportunities, and areas requiring immediate attention.
• Partner with leadership, Training, Quality, and other departments to improve sales performance and the overall customer experience.
• Ensure sales processes, policies, and procedures are consistently followed.
• Escalate operational, employee, or performance issues to management as appropriate.
• Help recruit, onboard, and develop strong sales talent to build a sustainable high-performing team.
• Maintain a strong understanding of products, services, promotions, and sales strategies to effectively coach the team.
• Continuously identify opportunities to increase revenue, improve conversion, and maximize the productivity of the sales organization.

Requirements

• Minimum 5 years of sales leadership experience, preferably in a high-volume sales environment.
• Minimum 5 years of contact center experience, with significant experience leading sales teams.
• Proven track record of personally delivering strong sales results and leading teams to achieve or exceed revenue targets.
• Demonstrated ability to coach, develop, motivate, and retain high-performing sales teams.
• Strong understanding of contact center sales metrics, KPIs, conversion strategies, and performance management.
• Demonstrated ability to establish effective and collaborative working relationships built on trust, accountability, and respect.
• Exceptional verbal and written communication skills.
• Strong coaching, leadership, and people-development skills.
• Excellent organizational and time-management skills with the ability to prioritize in a fast-paced environment.
• Highly analytical and comfortable using data to drive decisions and improve sales performance.
• Proficiency in Microsoft Office and the ability to quickly learn and navigate various software technologies.
• Results-driven overachiever with a strong sense of urgency and accountability.
• Positive, energetic, and motivational leadership style.
• Self-motivated, ambitious, competitive, and highly driven to achieve results.
• Strong problem-solving and decision-making skills.
• Exceptional follow-up and organizational skills.
• Ability to manage sensitive and confidential customer and employee information.
• Ability to work effectively in a fast-paced, high-volume contact center environment.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting).

Benefits

• Exclusive Team Member Travel Discounts
• Affordable Medical Insurance
• 100% Employer Paid Dental and Vision Insurance
• HSA with Company Contribution
• 401(k)
• Basic and Voluntary Life & AD&D
• Pet Insurance
• Covered Parking
• Amazing Culture!

Office Highlights – Scottsdale, AZ

• Modern office design.
• Fully equipped gym is available to all employees.
• Basketball Court – Perfect way to take a break and recharge during the day!