Sales Supervisor, Full-Time - Somerset

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME. We're a global brand with 50+ stores and our own sustainable factory in LA, innovating across categories like accessories, swimwear, and sleepwear.

About the role

No position at Reformation is about the status quo—every team member is passionate about building a company rooted in excellence. As Sales Supervisor, you’ll help lead and execute all efforts required to achieve individual store goals, reporting to the Store Manager.

Responsibilities

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience through a customer-first mindset to build loyal customer relationships
• Contribute to a technology-led in-store experience for customers that both surprises and delights them
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS
• Act as brand ambassador—embody brand values, engage customers on the brand, and be knowledgeable in all aspects of this conversation
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory; track receiving and removal of products
• Track metrics for BOH fulfillment, mis-pulls, cycle counts, and overall inventory accuracy; use this information to grow the team and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations, and informally train alongside leadership
• Maintain seamless store operational procedures and weekly workflow
• Support merchandising presentation strategy and concept standards; lead and train staff as needed
• Provide real-time and weekly feedback on sales, product, and allocation to in-store leadership based on sell-through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in-the-moment coaching to improve performance of existing associates
• Contribute to and lead training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside the in-store team

Requirements

• Minimum of 3 years of retail experience
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• Positive attitude and feels there is no task too small and no task too large
• Available to work a minimum of 30 hours per week, but up to 40 hours per week
• Daily open availability across a full 7-day work week
• Able to work a flexible schedule (days, nights, weekends, and holidays if required to meet the needs of the business)

Pay

The wage for this full-time position is $21–$28 per hour.

Benefits

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays, and volunteer time-off for eligible employees
• Mission-based company + casual and entrepreneurial work environment
• 401K with company match
• Clothing discount