Sales Supervisor, Full-Time - Santana Row

About the role

We're a global brand dedicated to sustainable fashion, aiming to be Climate Positive by 2025, Circular by 2030, and driving positive change in the industry. Our innovative products span accessories, swimwear, and sleepwear, reaching millions of people globally.

Responsibilities

• Meet and exceed sales goals
• Lead the sales floor to deliver an excellent customer experience
• Contribute to a technology-led in-store experience that surprises and delights customers
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS
• Act as brand ambassador, embodying brand values, engaging customers, and being knowledgeable in all aspects of the conversation
• Maintain consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory
• Track metrics for BOH fulfillment, mis-pulls, cycle counts, and overall inventory accuracy, using this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations, and informally train alongside leadership
• Maintain seamless store operational procedures, manage weekly workflow
• Support merchandising presentation strategy and concept standards, lead and train staff as needed
• Provide real-time and weekly feedback on sales, product, and allocation to in-store leadership based on sell-through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in-the-moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside the team in store

Requirements

• Minimum of 3 years Retail Experience required
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• A positive attitude and feel there is no task too small or too large

Qualifications

• Passionate about building a company rooted in excellence
• Obsessed with customers and sustainability
• Uses tech to create a unique interaction between customers, employees, and the Reformation brand

Skills

• Customer service and relationship management
• Inventory management and control
• Loss prevention
• Merchandising and presentation
• Training and coaching

Benefits & Perks

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays, and volunteer time-off for eligible employees
• Mission-based company and casual, entrepreneurial work environment
• 401K with company match
• Clothing discount

Pay

The wage for this full-time position is $22-$28 per hour.

Schedule

Available to work a minimum of 30 hours per week, but up to 40 hours per week. Daily open availability across a full 7-day work week. Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).

Equal Opportunity Employer

We are committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.