Sales Supervisor, Full Time- New Orleans

About the role

We're a global brand dedicated to sustainable fashion, aiming to be Climate Positive by 2025, Circular by 2030, and leading the industry towards a better future. Our innovative products span accessories, swimwear, and sleepwear, reaching millions of people through impactful campaigns.

Responsibilities

• Meet and exceed sales goals
• Lead the sales floor to deliver an excellent customer experience
• Contribute to a technology-led in-store experience that surprises and delights customers
• Maintain extraordinary customer experience feedback scores on service evaluations through NPS
• Act as brand ambassador, embodying brand values, engaging customers, and being knowledgeable in all aspects of the conversation
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory
• Track metrics for BOH fulfillment, mis-pulls, cycle counts, and overall inventory accuracy, using this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations, and informally train alongside leadership
• Maintain seamless store operational procedures, manage weekly workflow
• Support merchandising presentation strategy and concept standards, lead and train staff as needed
• Provide real-time and weekly feedback on sales, product, and allocation to in-store leadership based on sell-through and customer feedback
• Uphold and lead by example with all policies and procedures
• Display a dedicated approach to motivate and support sales associates
• Onboard new hires while providing in-the-moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside the team in store

Requirements

• Minimum of 3 years Retail Experience required
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• A positive attitude and feel there is no task too small or too large

Qualifications

• Passionate about building a company rooted in excellence
• Obsessed with customers and sustainability
• Uses tech to create a unique interaction between customers, employees, and the Reformation brand

Skills

• Customer service and relationship management
• Inventory management and control
• Technology integration and implementation
• Loss prevention and compliance
• Team leadership and training
• Product knowledge and merchandising

Benefits & Perks

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays, and volunteer time-off for eligible employees
• Mission-based company and casual entrepreneurial work environment
• 401K with company match
• Clothing discount

Pay

The wage for this full-time position is $22-$28 per hour.

Schedule

Available to work a minimum of 30 hours per week, but up to 40 hours per week. Daily open availability across a full 7-day work week. Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).