Sales Supervisor, Full Time- City Place, West Palm Beach, FL

About the role

The Sales Supervisor plays a pivotal role in achieving individual store goals at Reformation. They lead and execute all efforts required to meet these goals, fostering an exceptional customer experience and maintaining high standards of inventory accuracy.

Responsibilities

• Meet and exceed sales goals consistently
• Lead by example, inspiring others to generate clientele and maximize customer retention through engagement and sustained relationships
• Deliver an excellent customer experience through a customer-first mindset to build loyal customer relationships
• Create a technology-led in-store experience that surprises and delights customers
• Maintain extraordinary customer experience feedback scores on service evaluations through Net Promoter Score (NPS)
• Act as a brand ambassador, embodying brand values, engaging customers, and being knowledgeable in all aspects of the conversation
• Uphold consistent inventory accuracy and controls in the store through regular cycle counts and overseeing inbound and outbound inventory
• Track metrics for BOH fulfillment, mis-pulls, cycle counts, and overall inventory accuracy, using this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations, and informally train alongside leadership
• Maintain seamless store operational procedures, support merchandising presentation strategy, and lead and train staff as needed
• Provide real-time and weekly feedback on sales, product, and allocation to in-store leadership based on sell-through and customer feedback
• Uphold and lead by example with all policies and procedures
• Onboard new hires while providing in-the-moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside the team in the store

Requirements

• Minimum of 3 years Retail Experience required
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• A positive attitude and feel there is no task too small or too large

Qualifications

• Passionate about building a company rooted in excellence
• Obsessed with customers and sustainability
• Uses tech to create a unique interaction between customers, employees, and the Reformation brand

Skills

• Customer service and relationship management
• Inventory management and control
• Loss prevention and compliance
• Store operations and workflow management
• Merchandising and presentation strategy
• Training and development

Benefits & Perks

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays, and volunteer time-off for eligible employees
• Mission-based company with a casual and entrepreneurial work environment
• 401K with company match
• Clothing discount

Pay

The wage for this full-time position is $22-$28 per hour. Available to work a minimum of 30 hours per week, but up to 40 hours per week. Daily open availability across a full 7-day work week. Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).

Schedule

Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business).