Sales Supervisor - Bal Harbour

Overview

As a Supervisor for our Bal Harbour Shops store, you will support all activities to achieve retail business objectives through exemplary clientelling and an unsurpassed service culture. You will closely partner with the Store Manager to build relationships with both internal and external clients, representing the brand as a Stella McCartney ambassador.

Your Mission

• Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and meeting mystery shop goals.
• Communicate company set Key Performance Indicators (KPIs) and identify strategies to ensure performance standards are met.
• Support daily team brief meetings to communicate current business trends and relevant updates.
• Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events.
• Support and maintain visual merchandising standards set by the WW headquarters.
• Collaborate with the Stock Operations Manager for full organization of stock, ensuring stock management guidelines are being achieved.
• Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards, leading by example.
• Ensure a consistent and branded onboarding experience for all new hires.
• Participate in attracting, recruiting, and retaining a high-performing team.
• Lead the team on executing amazing customer service and after-sales experience to increase and retain customer loyalty.
• Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.

Talent

• Sales and client management experience in luxury retail.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Previous team management experience.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.

Qualifications

• Bachelor's Degree in a related field is preferred.

Benefits

• Employee discount
• Exclusive staff sales and sample sales
• Flexible working/core hours
• Maternity/paternity enhanced
• Fitness membership (Classpass) and onsite yoga
• Volunteer and Birthday leave
• Employee referral bonus
• Financial Wellbeing Support Services

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.

Skills

• Strong verbal and written communication skills
• Excellent organizational skills

Benefits

• Employee discount
• Exclusive staff sales and sample sales
• Flexible working/core hours
• Maternity/paternity enhanced
• Fitness membership (Classpass) and onsite yoga
• Volunteer and Birthday leave
• Employee referral bonus
• Financial Wellbeing Support Services

Company Commitments

• Responsible for employee wellbeing, family, health, time, and the community.
• Welcomes people with disabilities and makes reasonable adjustments.
• Philosophy to go beyond monetary return and consider themselves responsible for employees' wellbeing.
• Commitment to inclusive fashion, putting diversity, equity, and inclusion at the center of everything they do.
• Strategic approach to creating a workplace where different voices are respected, heard, and empowered.
• Influencing and disrupting fashion and other industries by providing opportunities for global diverse talent to shine.