Sales Supervisor

Duties and Responsibilities

• Maintains all aspects of dispensary operations in strict compliance with Department of Health, municipal and state legal regulations
• All Opening/ Closing Procedures (including all cash accounting procedures and reporting for end of day)
• Cash handling standard operating procedures including register checks to ensure there are no variances between cash actual and POS software
• Ensuring dispensary operations are prepared for service and patients
• Overseeing the sales floor to ensure a positive patient experience
• Managing the sales floor, ensuring a positive patient experience
• Managing Online Orders/ Curbside Reservations in an organized and timely manner
• Sales floor observations, giving coaching/feedback to budtenders on how they communicate & engage with patients as well as on how they recommend products
• Maintaining store presentation in terms of visual assets and cleanliness
• Addressing and resolving patients' concerns
• Taking pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready
• Conducting Tech sweep to ensure all technology is working properly and contacting IT if repairs are needed
• Ensuring that the visitor log is being fully filled out on a consistent basis with all necessary verifications provided

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency
• Able to pass all background checks as required by state cannabis agency
• Able to accommodate scheduling that may include varied shifts, weekends, and holidays
• Maintain regular and punctual attendance

Competencies (Knowledge, Skills, and Attitude)

• Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
• Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
• Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
• Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good

Working Conditions

• Work is primarily performed in a dispensary setting
• The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures
• Involves frequent contact with staff, vendors, and customers
• Work may include dealing with law enforcement and occasional State inspectors

Physical Requirements

• The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms
• Must be able to exchange accurate information about product offerings
• Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines
• The person in this position must be able to remain in a stationary position when checking in customers or when operating the register
• Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary
• Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent