Sales Specialist I

Essential Duties

• Answer incoming customer calls.
• Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs.
• Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales.
• Explain to customers how, when and where products would best be suited.
• Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc).
• Proactively recommends product (by name) based on the discovery of customer’s needs.
• Adhere to objectives established for call quality. Adhere to the standards set for attendance and schedule adherence.
• Bring important information to a supervisor or leads attention.
• Stay up to date on products, product information, and training opportunities.

Minimum Qualifications

• 1-3 months of customer service or sales experience and/or training.
• A High School Diploma/GED or equivalent.
• Basic computer skills and the ability to learn new software.

Knowledge, Skills And Abilities

• Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
• Meticulous data entry skills.
• Customer Service skills.
• Time management skills.
• Sales and upselling skills.
• Ability to learn and understand outdoor power equipment and its applications.
• Ability to safeguard confidential customer information.

Pay

Generac is committed to fair and equitable compensation practices. The salary range for this role based in South Burlington, VT is $17.50-$18.50. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location.

Schedule

This role is eligible for variable compensation including short term and long-term incentives.

Benefits

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.