Sales Specialist

Sentral is a network of communities redefining the way people live. Our mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life across the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees: service-first actions, thinking like an owner, and continuously striving to make one another better. We believe in continuous personal improvement, career growth, and diversity. With ongoing learning and development offerings, leadership coaching, and mentorship programs, we foster an empowered environment rooted in empathy and growth.

About the role

The Sales Specialist is on the front lines, ensuring our residents feel valued from the first point of contact and throughout their entire lifecycle. This role is empowered to guarantee a positive and fluid experience by saving our customers' most valuable commodity: time. The Sales Specialist is core to the financial health of each community by leasing available homes quickly to limit vacancy loss at the highest net rent. This is an in-person, on-site position with a schedule of Wednesday to Sunday, 9am to 6pm.

Responsibilities

• Uphold Sentral’s standards, best practices, policies, and procedures, and value excellence in customer service
• Establish rapport with residents and guests so they always feel valued
• Oversee daily leasing responsibilities in accordance with company policies and standards
• Coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in property management software in a timely and detailed manner
• Complete opening and closing procedures
• Process lease applications and assist with verification of application information; inform prospective residents of results
• Inform the maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Maintain Availability List and Status Report; determine lease termination dates
• Conduct market analysis and prepare market surveys
• Prepare leasing activity reports and market survey reports for submission to corporate and ownership groups
• Ensure follow-up telephone calls are made to all qualified unclosed traffic within 24 hours
• Assist the Marketing Department in organizing and creating resident functions and newsletters
• Accept rent payments, security deposits, and other applicable fees
• Follow all local, city, and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes, and ordinances
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed

Requirements

• High School Diploma or equivalent required; some college preferred
• Minimum of one year of experience in a customer service-related industry and one year of apartment leasing experience (lease-up experience preferred) or a combination of accounting skills/education with customer service experience
• Strong attention to detail
• Knowledge of established leasing practices and procedures
• Demonstrated ability to support and contribute to a community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office, and related communication tools
• Willingness to participate in training to comply with new or existing laws
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation
• Ability to work a flexible schedule, including evenings and weekends

Physical Demands

• Work in spaces that include indoor and outdoor areas, with and without covering
• Move throughout the property for extended periods of time
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

Benefits

• Health & Wellness: Multiple medical, dental, and vision health plan options beginning the first month after your start date. One fully company-paid plan (no monthly premiums), plus HSA and FSA options to set aside pre-tax dollars. Premiums apply for spouse, dependent, or family coverage plans.
• Invest in Your Future: 401(k) with a 4% company match, eligible after three months of employment.
• Time Off That Grows with You: 11 paid holidays, plus 8 different types of paid time off (PTO), including personal days with no waiting period, one floating holiday each year, Enrichment Hours for volunteering or career development, and more.
• Travel Discount: Team members (and their friends and families) receive travel discounts when staying at a Sentral community.
• Deep Savings: Discounted rates on pet insurance, attractions, rental cars, shows, events, and more.