Sales Specialist

About Sentral

Sentral is a network of communities redefining the way people live. Our mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees: service first in our actions, thinking like an owner, and continuously striving to make one another better. We strongly believe in continuous personal improvement, career growth, and diversity in our workforce. With ongoing learning & development offerings, leadership coaching, and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

About the Role

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Specialist is on the front lines in ensuring our customers feel loved from first point of contact and through the entire lifecycle. Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers’ most valuable commodity: time. This especially skilled person is core to the overall financial health of each community by leasing available homes quickly to limit vacancy loss at the highest net rent. This is an in-person position located on-site at the property.

Responsibilities

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Provide backup for Experience team and homeshare efforts related to guest check-ins and outs
• Accept rent payments, security deposits, and other applicable fees
• Follow all local, city, and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes, and ordinances
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned

Requirements

• High School Diploma or equivalent required; some college preferred
• Minimum of one-year experience in a customer service-related industry and one-year of apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
• Must possess strong attention to detail and sales ability
• Demonstrated ability to support and contribute to community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office, and related communication tools
• Willingness to participate in training to comply with new or existing laws
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

Physical Requirements

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:

• Work in a space that includes indoor and outdoor spaces, with and without covering
• Move throughout the property for extended periods of time
• Transport boxes and equipment weighing up to 20 pounds
• Communicate with other persons in the building
• Observe details in surrounding areas and on a screen

Benefits

• Health & Wellness: Multiple medical, dental, and vision health plan options that begin the first month after your start date. One fully company-paid plan (no monthly premiums for you), and HSA and FSA options to set aside pre-tax dollars. Premiums apply for spouse, dependent, or family coverage plans.
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands, including personal days with no waiting period, one floating holiday each year, and Enrichment Hours for volunteering or career development.
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more.