Sales Specialist
About the role
The Sales Specialist is responsible for delivering a premium customer experience that reflects the Rag & Bone brand's commitment to quality, craftsmanship, and authentic style. This role serves as a brand ambassador, building meaningful relationships with customers while driving sales and supporting daily store operations. The Sales Specialist proactively builds a loyal client base through outreach, follow-up communication, and exceptional service before, during, and after the sale. A Rag & Bone Sales Specialist creates exceptional customer experiences, drives sales performance, develops long-term client relationships, and supports all aspects of store operations while representing the brand's modern, authentic, and customer-focused culture.
Responsibilities
- Greeting and engaging customers
- Identifying their needs
- Providing personalized styling recommendations
- Offering expert product knowledge to create a memorable shopping experience
- Proactively building a loyal client base through outreach, follow-up communication, and exceptional service before, during, and after the sale
- Maintaining visual merchandising standards
- Ensuring merchandise is properly presented, replenished, and organized
- Assisting with inventory management, stockroom organization, and loss prevention procedures
- Collaborating closely with store management and team members to support operational excellence
- Maintaining a welcoming store environment
- Upholding Rag & Bone's brand values
Qualifications
- Passion for fashion, styling, and the Rag & Bone brand
- Previous retail, luxury, or contemporary fashion sales experience preferred
- Strong interpersonal and customer service skills
- Ability to build lasting client relationships and drive repeat business
- Goal-oriented mindset with a proven ability to meet or exceed sales targets
- Flexible availability, including evenings, weekends, and holidays
- Ability to stand for extended periods and perform physical retail tasks such as stocking and merchandise movement