Sales Specialist

About the Role

As a Sales Experience Manager (Sales Consultant), you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

Responsibilities

• Respond to customers who inquire about a vehicle advertised online using phone and email methods.
• Work with customers who visit the store directly, guiding them through the initial buying process to the final sale.
• Contact and communicate with customers to identify needs using the Asbury selling process.
• Build rapport with customers to establish a base of referrals and customer network.
• Answer internet leads within the store’s required time and provide product information with pricing via email.
• Answer sales phone calls and set appointments for customers.
• Confirm appointments.
• Make outbound phone calls to follow up with customers on inquiries, after the sale, and for repeat business.
• Conduct test drives and vehicle walk-arounds with customers.
• Work with the customer from start to finish throughout the buying process.

Requirements

• Must have motivation to be successful.
• Exhibit great customer service skills.
• Must be able to create and maintain customer relationships.
• Strong computer and phone skills.
• Experience utilizing and maintaining a customer relations management database.
• Prior automotive sales, retail experience, customer service, call center, or business development experience is a plus.
• Maintain professional business attire and appearance.
• Bi-lingual is always a plus.
• Self-motivated and a team player.
• Must be a minimum of eighteen years of age.
• Must have a valid Driver’s License.
• Must be able to pass pre-employment screenings (background and drug test).

Skills

• Required Skills:
  • Strong customer service skills.
  • Ability to build and maintain relationships.
  • Proficient in computer and phone usage.
• Preferred Skills:
  • Prior automotive sales or retail experience.
  • Experience with customer relations management databases.
  • Bi-lingual capabilities.

Benefits

Pay and Recognition

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance, and Career Development

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional Advantages

• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities