Sales Specialist

Morada Senior Living proudly manages a growing network of care and lifestyle-focused Independent Living, Assisted Living, Memory Care, and Skilled Nursing communities across Texas and Oklahoma. Anchored by trusted Pillars of Excellence, Morada fosters a culture of purpose, respect, and continuous learning where both residents and team members can flourish. As part of one of the largest senior living groups in the U.S., Morada communities have earned Great Place to Work® certifications from 2022–2026.

About the role

The Sales Specialist supports the Regional Director of Sales, Regional Director of Operations, and Community Executive Directors by working at various Discovery communities to achieve greater occupancy and sales goals. This position assists communities during vacancies or occupancy challenges, traveling to assigned communities as needed. Assignments vary in length and may change without notice.

Responsibilities

• Drive census development through community-level support.
• Meet monthly sales productivity and move-in expectations.
• Manage lead database with accurate data entry, report utilization, and periodic clean-up.
• Review key reports and trends to develop sales strategies.
• Understand community services, amenities, and levels of care/programs.
• Convert inquiry calls to appointments and conduct quality tours with prospects and families.
• Contact prospects via phone, email, or mail.
• Distribute approved marketing materials (notes, newsletters, flyers, invitations, brochures).
• Provide accurate customer information, pricing, and incentive details to the community team for lease preparations.
• Ensure the community and team create an outstanding first impression for prospects.
• Respond immediately to walk-in tours and phone inquiries.
• Attend daily stand-up meetings and inform the team of appointments, events, and advertising.
• Complete daily sales reports with inquiry triage information and distribute to the community team.
• Provide weekly and monthly data and forecasts as requested.
• Conduct tours, luncheons, or other strategies with prospective clients and groups.
• Visit prospects in their homes, hospitals, or other healthcare facilities.
• Follow up on inquiry calls and manage sales activities throughout the buying cycle.
• Document weekly inventory of room availability and readiness.
• Assist with processing required information for successful move-ins.
• Coordinate with departments to prepare for new resident arrivals.
• Ensure apartments and model units are ready for move-ins and tours.
• Collaborate on special events, luncheons, and promotions for community contact groups.
• Evaluate competition and incorporate insights into pricing and value-selling strategies.
• Maintain confidentiality of resident information.
• Encourage teamwork through cooperative interaction with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Complete pre-move-in paperwork and ensure regulatory compliance.
• Perform other duties as assigned by the supervisor.

Requirements

• Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing, or related field.
• At least three years of experience in a multi-community/regional sales manager role with supervisory experience.

Benefits

• Competitive wages.
• Access to wages before payday.
• Flexible scheduling options (full-time and part-time).
• Paid time off and holidays (full-time).
• Comprehensive benefits package: health, dental, vision, life, and disability insurance (full-time).
• 401(K) with employer matching.
• Paid training.
• Opportunities for advancement.
• Meals and uniforms provided.
• Employee Assistance Program.