Sales Specialist

About the role

This role is designed for individuals who are highly driven, sales-focused, and consistently perform at an A+ level. If you are not motivated by results, accountability, and being a strong contributor to a top tier Sales team and 5-Star service-oriented company, this position will not be the right fit. We are intentionally selective with our candidates and seek high performers only.

Responsibilities

• Convert inbound leads into sales using consultative selling techniques
• Utilize proprietary software and proven internal tools
• Follow up on quotes with urgency and professionalism
• Manage priorities efficiently in a high-volume environment
• Build strong, professional relationships with customers and teammates
• Take ownership of performance metrics and outcomes
• Answer inbound phone calls from customers and convert calls to a sale
• Enter required information in the CRM
• Input personal customer information
• Follow the company phone call sales script
• Utilize the company software to process orders
• Become an expert user within the company operating software
• Spend approximately 25 minutes each day during the first hour of the shift learning (GCU)
• Log each phone call into the company database
• Follow the rules and guidelines established by the management team
• Follow up with team leader regularly on items you have been coached on
• Bring a positive attitude to every communication with the customer
• Be part of the team and contribute positively
• Be aware of areas that may require improvement and work on them
• Show respect to your teammates by showing up on time for all scheduled events
• Share your sales performance goals with your team leader
• Empower your competitive nature to always be improving your numbers
• Support your team members as necessary
• Fluency in Spanish (preferred but not required)

Specific Responsibilities

• Answer inbound phone calls from customers and convert calls to a sale
• Enter required information in the CRM
• Input personal customer information
• Follow the company phone call sales script
• Utilize the company software to process orders
• Become an expert user within the company operating software
• Spend approximately 25 minutes each day during the first hour of the shift learning (GCU)
• Log each phone call into the company database
• Follow the rules and guidelines established by the management team
• Follow up with team leader regularly on items you have been coached on
• Bring a positive attitude to every communication with the customer
• Be part of the team and contribute positively
• Be aware of areas that may require improvement and work on them
• Show respect to your teammates by showing up on time and being supportive

General Responsibilities

• Understand and embrace the company's core values, mission, and vision
• Contribute to a fast-paced, high-volume, fun, energetic environment
• Follow the rules and guidelines established by the management team
• Be aware of areas that may require improvement and work on them
• Show respect to your teammates by showing up on time and being supportive
• Show flexibility and adaptability in an ever-changing environment
• Continuously grow and develop your skills that may require improvement
• Bring to the attention of management any areas that may need improvement and focus on them
• Show respect for everyone’s time by beginning work at your scheduled time
• Be willing to make phone calls internally to companies, haulers, vendors, and customers
• Support your fellow team members as necessary
• Aid in the completion of special projects when requested should time allow
• Make phone calls internally and externally as needed/requested
• Navigate within ADR’s CRM and any other company programs
• Be logged in to the ADR Office during scheduled work hours and meetings
• While on the clock with ADR, give your role here your full attention
• Be as distraction-free and noise-free as possible from anyone and anything at home to maintain confidentiality, etc.
• Learning is a necessity at ADR. Occasionally or even frequently, you will be expected to read a book, do online training or research, learn from videos, work with a coach or coaches, shadow teammates, and more. We must do this to maintain skills, learn, and grow.

Requirements

• Required English fluency
• Comfort speaking on the phone
• 1+ year of Inbound Sales experience (Preferred Spanish fluency)
• Call center experience