Sales - Soma

Position supports Management in promoting a customer and product-focused sales culture, where company values and guiding principles ensure a great customer experience and maximum profitability.

Responsibilities

• Drive for Results
  • Meet company sales goals by utilizing sales techniques and communicating product knowledge to customers.
  • Recommend merchandise selections or help locate/obtain merchandise based on customer needs and desires.
  • Maintain knowledge of current sales, promotions, pricing, and visual standards.
  • Uphold standards in merchandise handling, presentation, loss prevention, and other duties as directed by Management.
  • Participate in visual directives, including monthly store sets and sales floor maintenance.
• Customer Experience
  • Promote the Most Amazing Personal Service (MAPS) principles and standards in selling models.
  • Offer a cohesive omni-channel experience and ensure prompt resolution of customer concerns.
  • Provide a fast and efficient register experience; remain current on policies regarding payments, coupon acceptance, returns, exchanges, and security practices.
  • Reinforce buying decisions at checkout and achieve add-on goals, including gift card sales.
  • Sign up clients for the reward program and build a solid customer following through clienteling and wardrobing.
  • Maintain knowledge of current product fit, style assortment offerings in-store and online.
  • Use clienteling tools (Style Connect and Customer Book) to maintain consistent client communication.
• Operational Excellence
  • Support replenishment activities to keep the store full and abundant.
  • Assist with locate fulfillment and visual directives, including floor sets, window changes, visual presentations, and signage placement.
  • Maintain boutique cleanliness and organization.
• Teamwork and Growth
  • Promote an inclusive, collaborative approach to problem-solving.
  • Seek personal developmental opportunities and solicit feedback.
• Perform other duties as assigned; responsibilities may vary by brand.

Competencies

• Culture: Demonstrate Chico’s FAS Values and Guiding Principles through Customer Focus, Instilling Trust, Driving Engagement, and Delivering Results with High Performance.
• Manages Complexity: Make sense of complex, high-quantity, and sometimes contradictory information to solve problems effectively.
• Plans and Aligns: Prioritize work to meet commitments aligned with organizational goals.
• Organizational Savvy: Navigate complex policy, process, and people-related organizational dynamics comfortably.
• Courage: Address difficult issues and communicate what needs to be said.

Requirements

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 16 years or older (AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, VA) or 18 years or older (all other states).
• Excellent communication and customer service skills.
• Able to learn or adapt to company-provided technology.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to communicate effectively with customers, Associates, and Management.
• Regular attendance is essential to ensure adequate coverage.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing: 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs.: 1-33% of an 8-hour shift.
• Frequent climbing: 34%-66% of an 8-hour shift.

Pay

The wage range for this position is $16.90 - $21.10 per hour. Successful candidates’ wage rates will be determined based on individual qualifications.