Sales Shift Lead

About the role

The Sales Shift Lead for Driving Academy is the first line of leadership and excellence in sales. This role represents the organization professionally, builds rapport by providing information, giving recommendations, and communicates with the highest level of integrity.

Responsibilities

• Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity
• Maintains outbound/inbound phone call volume with warm leads to set sales appointments
• Conducts sales presentation within Driving Academy’s office environment in accordance with standard operating procedures
• Processes payments made by cash, check, and/or credit card
• Fields customer questions and complaints, and ensures appropriate information or action is taken; when the issue is beyond the representative’s knowledge or authority, forward it to the appropriate staff
• Instructs new students procedures in the classroom and school
• Ensures customer documentation and service requests are compliant with organizational and state/federal policy
• Processes invoices, and related documents
• Maintains communication with existing and previous customers via telephone call, text messaging, email, and oral presentation
• Utilizes the company’s CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
• Master company knowledge of services model
• Performs other related duties as assigned

Requirements

• Excellent sales and negotiation skills
• Detailed knowledge of inside sales strategies
• Excellent communication and interpersonal skills
• Strong analytical and problem solving skills
• Excellent organizational skills, attention to detail, and follow-up approach
• Ability to effectively communicate with team members, management, and customers in verbal, telephone, and written format
• Ability to maintain a professional demeanor and appearance
• Competitive mindset to WIN, while maintaining a team-oriented attitude
• Ability to maintain positive attitude and function well while working in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite, Google Suite, or related software
• Proficient with CRM software

Qualifications

• High school diploma or equivalent required
• Bachelor’s degree in Marketing, Sales, Business or related field preferred
• Minimum 5 years of sales experience, including inside sales & telecom sales
• At least 2 years in a supervisory capacity
• Fluency in English and Spanish required
• Ability to spend prolonged periods of time standing, speaking, walking, driving, writing, and/or sitting at a desk and working on a computer
• Requires ability to occasionally lift up to 15 lbs

Skills

• Excellent sales and negotiation skills
• Detailed knowledge of inside sales strategies
• Excellent communication and interpersonal skills
• Strong analytical and problem solving skills
• Excellent organizational skills, attention to detail, and follow-up approach
• Ability to effectively communicate with team members, management, and customers in verbal, telephone, and written format
• Ability to maintain a professional demeanor and appearance
• Competitive mindset to WIN, while maintaining a team-oriented attitude
• Ability to maintain positive attitude and function well while working in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite, Google Suite, or related software
• Proficient with CRM software

Benefits

• Health Insurance Subsidy
• Paid Holidays
• PTO Program
• 401K
• Tuition Reimbursement
• Professional Sales Training & Development Opportunities
• Sick Leave

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to accommodate the needs of the position and the student population.