Sales & Service Technician (Telecom Installation & Repair)
Frontier Internet · Webster, NY · 2 mo ago
EngineeringFull-time
About the role
Join our team and contribute to our mission of providing reliable and innovative communications services to our customers.
Responsibilities
- Manage customer relationships and provide exceptional service
- Identify and pursue opportunities for upselling and cross-selling
- Resolve customer issues and complaints efficiently
- Ensure timely and accurate billings
- Participate in training and development programs
Requirements
- Bachelor's degree in Business Administration, Communications, or related field
- Minimum 2 years of relevant experience in customer service or sales
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple tasks
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent problem-solving and decision-making abilities
- Highly organized and detail-oriented
- Passionate about customer satisfaction
Skills
- Customer service skills
- Sales techniques
- Technical knowledge of telecommunications products and services
Benefits
- Competitive compensation package
- Paid time off
- Vacation and holiday pay
- Health insurance options
- Retirement savings plan
Pay
Compensation is commensurate with experience.
Schedule
Full-time position with flexible hours.