Sales & Service Site Technician

About the role

This is a full-time on-site role located in the area
Hours are Tuesday through Saturday, with schedules subject to business needs and customer demand
Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
Provide excellent customer service while managing customer expectations in real time
Process customer transactions and service details accurately within Dyson systems
Complete daily and weekly operational reporting as required
Manage parts usage, inventory accuracy, and service documentation
Follow Dyson service processes, quality standards, and escalation procedures
Support escalated repair cases and collaborate with broader service teams when needed
Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment
Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions
Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path
Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations
Handle objection-based conversations professionally while maintaining a premium customer experience

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
• Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
• Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
• Provide excellent customer service while managing customer expectations in real time
• Process customer transactions and service details accurately within Dyson systems
• Complete daily and weekly operational reporting as required
• Manage parts usage, inventory accuracy, and service documentation
• Follow Dyson service processes, quality standards, and escalation procedures
• Support escalated repair cases and collaborate with broader service teams when needed
• Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment
• Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions
• Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path
• Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations
• Handle objection-based conversations professionally while maintaining a premium customer experience

Requirements

• 6 plus months of experience in customer service, retail sales, service operations, or related customer-facing environments
• Aptitude for learning technical diagnosis and repair procedures
• Curiosity to uncover hidden product needs beyond stated complaints
• Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution
• Strong verbal, written, and interpersonal communication skills
• Ability to prioritize in a fast-paced environment
• Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word
• Collaborative mindset with proven success in team environments
• Ability to lift and move up to 50 lbs

Qualifications

• High School Diploma or equivalent preferred
• Must be at least 18 years of age

Skills

• Customer service
• Technical troubleshooting
• Product knowledge
• Communication skills
• Microsoft Office proficiency

Benefits

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Generous Dyson Product Discounts
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

Pay

$22.00 - $23.00/hour + bonus opportunity

Schedule

Hours are Tuesday through Saturday, with schedules subject to business needs and customer demand