Sales Service Representative

Responsibilities

• Manage assigned accounts to meet sales and order budget objectives, while addressing customer complaints, monitoring receivables, and controlling travel and entertainment expenses.
• Partner with cross-functional teams, including Customer Service, Product Management and Manufacturing to drive operational success and achieve business objectives.
• Present and promote value-added products and technical services by analyzing data and delivering reports that support customer decision-making and acceptance.
• Determine prescribed levels of call frequencies through accounts planning to include machine downtime coverage.
• Provide accurate sales forecasts and market insight to support business planning and S&OP processes.
• Monitor account performance, market trends, and competitive activity to identify growth opportunities.
• Support product installations, maintain accurate reporting and database records, and promptly escalate product performance or runnability issues.

Required Skills/Abilities

• Bachelor Degree in Business, Engineering, Paper Science, or related field preferred, or equivalent combination of education and sales experience.
• Minimum 5 years of B2B sales, account management, business development, or technical sales experience.
• Ability to identify customer needs and align solutions to business objectives.
• Ability to collaborate effectively with technical, operations, customer service, and leadership teams.
• Experience managing customer relationships and growing existing accounts within industrial, manufacturing, technical products, chemicals, process industries, capital equipment, or related markets preferred.
• Experience utilizing CRM systems to manage customer interactions, opportunities, and account plans.
• Must be willing to travel up to 85% of the time.