Sales & Service Representative

About the role

Meet or exceed the sales targets established by your manager. Work with your Profit Center Manager to establish revenue and margin targets. Accurately process Sales Orders and Bids generated through telephone and in person sales transactions. Assist customers who pick up their order at our Profit Center. Find innovative ways to grow sales with existing customers and become their trusted advisor. Generate sales leads that develop into new customers. Identify opportunities for value-added services and articulate our solutions. Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction. Support Sales activities and all Profit Center activities as part of our Profit Center team. Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.

Responsibilities

• Meet or exceed the sales targets established by your manager.
• Work with your Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone and in person sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.
• Support Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.

Requirements

• Minimum 1 year experience in customer service or sales; contractor sales preferred
• Knowledge of products sold in the Profit Center

Qualifications

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
• Possess outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co-workers.
• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

Skills

• Customer service
• Sales
• Product knowledge
• Communication
• Teamwork
• Computer skills
• Warehouse operations

Benefits

• Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service
• 401(k) Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

Pay

Competitive starting wage with a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis.

Schedule

Full-time position.