Sales & Service Plumbing Technician

About the role

This is more than plumbing—it’s about bringing the 1-Tom brand experience to life at every doorstep. You’ll be both a trusted advisor and a skilled technician, guiding clients through a process of diagnostics, solutions, and service. Every interaction is a chance to build relationships, generate revenue, and deliver peace of mind.

Responsibilities

• Deliver “5 Star” client experiences by combining technical expertise, your authentic personality, and our proven processes.
• Diagnose, recommend, and sell solutions that empower clients to make confident, well-informed choices.
• Hit revenue goals, consistently producing a minimum of $35,000 in sales per month.
• Participate in the after-hours on-call rotation, responding quickly to urgent plumbing emergencies.
• Maximize daily opportunities through clear communication with the operations and dispatch teams.
• Care for your tools and truck, ensuring equipment is clean, maintained, and ready for action.

Requirements

• Client-focused pro: You know plumbing, but you also know how to connect, reassure, and build trust.
• Sales-minded technician: You understand diagnostics and recommendations are part of delivering solutions.
• Coachability-first: You’re open to feedback, training, and continuous improvement.
• Team player: You thrive when collaborating and supporting others.
• Tech savvy: You’re comfortable with mobile apps and modern dispatch systems.
• Brand proud: You’ll wear the pink & black with confidence and represent 1-Tom with pride.
• Safe driver: You maintain a clean motor vehicle record and respect the responsibility of operating a company vehicle.

Qualifications

• High school diploma or equivalent.
• Valid New York State Driver’s License.
• Experience in plumbing or related field preferred.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Strong communication skills.
• Problem-solving abilities.
• Customer service orientation.
• Technological proficiency.

Benefits

• Free uniforms.
• Health insurance.
• Opportunity for advancement.
• Paid time off.
• Training & development.
• Vision insurance.
• Wellness resources.
• 401(k).
• 401(k) matching.
• Bonus based on performance.
• Competitive salary.

Pay

The position has a training rate of $30 per hour. After successful completion of the training program, the plumber will graduate into a full-service technician running his/her own truck. They will then be eligible for an increase in the base rate as well as bonuses and incentives.

Schedule

Flexible schedules. After successful completion of the training program, the plumber will graduate into a full-service technician running his/her own truck. They will then be eligible for an increase in the base rate as well as bonuses and incentives.