Sales & Service Manager - NorthPark Center

We need to produce HTML fragment with sections: About the role? The posting includes "WHY JOIN ALO?" and "OBJECTIVE" etc. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only when posting has real specific content. We must preserve all substantive info, remove boilerplate like EEO, etc. Also remove duplicated lines, navigation, cookie, etc. Also remove application instructions (none). Also remove "For CA residents, Job Applicant Privacy Policy HERE." That's boilerplate. We need to parse content. The posting: WHY JOIN ALO? Mindful movement... (some prose) OBJECTIVE The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Then there is a list of responsibilities under headings: Sales & Service Leader, Business Leader, People Leader, Business Partner. Each bullet-like paragraphs. Then "SALES AND SERVICE MANAGER QUALIFICATIONS" list. Then "SALES AND SERVICE MANAGER SCHEDULE" paragraph. Then "JUST SOME OF THE PERKS" list. We need to map to sections: About the role (maybe the WHY JOIN ALO and OBJECTIVE?), Responsibilities (the bullet points under Sales & Service Leader etc), Requirements (maybe qualifications?), Qualifications (maybe same as Requirements?), Skills (maybe interpersonal etc), Benefits (perks), Pay (none), Schedule (the schedule paragraph). We must not create sections with placeholder or vague content. We need to decide which sections to include based on actual content. We have: - About the role: Could combine WHY JOIN ALO and OBJECTIVE as description. That's substantive. - Responsibilities: The bullet points under Sales & Service Leader etc. Those are responsibilities. - Requirements: Could be the qualifications list (3-5 years experience, MS Office, etc). That's requirements. - Qualifications: Might be same as requirements; but we should not duplicate. Perhaps we can treat Qualifications as the same list? But we need to avoid duplicate content. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine Requirements and Qualifications into one section maybe "Requirements". But we need to follow headings list: we can use any of those headings if we have content. If we have both Requirements and Qualifications content, we could split but risk thin sections. Better to have one section "Requirements" containing both experience and skills. - Skills: Could be interpersonal etc. But those are already in qualifications. Might be redundant. - Benefits: The perks list. - Pay: No specific pay info, so omit. - Schedule: The schedule paragraph. Thus we will have sections: About the role, Responsibilities, Requirements, Benefits, Schedule. We need to use

for each heading. Inside each section, we need

for prose,

• for lists. We must preserve all substantive info, not invent or summarize away detail. So we need to copy the text exactly? We should preserve meaning but can rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep the details, not omit any. We can keep the sentences as is, maybe split into paragraphs. We need to remove boilerplate: EEO statement, "As an Equal Opportunity Employer..." etc. Also remove "For CA residents, Job Applicant Privacy Policy HERE." Also remove duplicated lines (maybe there are duplicates like ability to lift etc repeated? Actually there is ability to lift etc appears twice? In qualifications: "Ability to lift, push, carry or otherwise move up to 50 pounds" and later "Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder" and "Ability to stand and move for an entire shift". Those are separate, keep them. Also remove "WHY JOIN ALO?" heading? We are not using that as heading; we will put its content under About the role. We need to ensure we don't include the heading text as heading unless we use

  . So we will not output "WHY JOIN ALO:" as heading. Now let's extract content. WHY JOIN ALO? paragraph: "Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life." OBJECTIVE paragraph: "The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional." We can combine these into About the role section, maybe two paragraphs. Now Responsibilities: There are headings: Sales & Service Leader, Business Leader, People Leader, Business Partner. Each has multiple sentences. Let's extract each: Sales & Service Leader: - Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps - Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching - Continue to build the client relationship daily with our customers - Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed - Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team Business Leader: - Represent the business in meetings and on conference calls, in partnership with General Manager - Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) - Future planning workflow business needs to protect optimal performance People Leader: - Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do - Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team - Establish internal & external pipeline through succession planning and recruitment strategy - Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager Business Partner: - Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency - Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals - Demonstrate an ability to navigate the organization with a balance of business need and brand culture We need to keep all these as list items under Responsibilities. Now Qualifications/Requirements: Under "SALES AND SERVICE MANAGER QUALIFICATIONS": - 3-5 years of retail or related industry leadership experience - Working knowledge of MS Office (Word, Excel and Outlook) - Extraordinary interpersonal and communication skills, both verbal and written - Agile with the ability to handle multiple tasks in a changing environment - Independent work ethic, time management skills, and personal accountability - Requires constant movement in and around all areas of the store - Aligns with and embodies ALO’s Guiding Principles - Ability to lift, push, carry or otherwise move up to 50 pounds - Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder - Ability to stand and move for an entire shift We should keep all. Now Benefits: Under "JUST SOME OF THE PERKS": - Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors - Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents - 401k matching - Monthly Store Incentives - Clothing Allowance - Free yoga classes at any of our Sanctuaries (select cities) We should keep all. Now Schedule: Under "SALES AND SERVICE MANAGER SCHEDULE": "The Sales & Service Manager role is a full-time role. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January." We keep that as paragraph. Now we need to output HTML fragment only, no /, no markdown. We'll produce:

  About the role

  Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

  The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.

  Responsibilities

  • Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
  • Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Continue to build the client relationship daily with our customers
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
  • Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
  • Represent the business in meetings and on conference calls, in partnership with General Manager
  • Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
  • Future planning workflow business needs to protect optimal performance
  • Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
  • Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
  • Establish internal & external pipeline through succession planning and recruitment strategy
  • Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
  • Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
  • Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals