Sales & Service Manager - Floyds Knobs

About Republic Bank

Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for ten years!

POSITION PURPOSE AND OBJECTIVES

This role is responsible for managing the day-to-day operations and client experience within the banking center. This includes encouraging and cultivating a strong sales environment through modeling daily sales focused behaviors for the team. This position is expected to hold their team accountable to those activities that ensure an efficient, smooth, professional client experience and meet banking center expectations.

Essential Job Functions And Responsibilities

• Ensure that the daily banking center operations run smoothly, and the Republic Experience is delivered consistently.
• Sell, open, and maintain retail deposit and loan products to consumer and business clients by soliciting the existing client base and walk-in clients, and by establishing referral networks.
• May pull a cash drawer as needed.
• Efficiently operate in the consumer loan application system for applications that include unsecured loans, auto loans, and other consumer loans.
• Aid in the development and delivery of the banking center goals and business strategies.
• Direct staff career development through internal and external training programs.
• Manage daily and monthly reports, including depository overdrafts and appropriately resolve pertinent problems.
• Perform cash drawer audits throughout the year to ensure policies, procedures, and audit compliance among the banking center staff.
• Handle and resolve client escalated issues.
• Make decisions on check cashing, hold determinations according to authority limits; manage outages and fraud.
• Ensures all exception and pending items are cleared within the specified time frame.
• Approve and sign off on waived fees, cashier’s checks, wires and GL tickets.
• Community involvement around the Banking Center, including neighborhood associations and business networking groups.
• Maintain all banking center audit, compliance, and document retention expectations among assigned banking centers.

Supervisor Job Functions And Responsibilities

• Know compliance responsibilities and particular requirements affecting your area of responsibility, incorporate these requirements into your business processes and procedures, perform ongoing monitoring and periodic self-assessments including reporting and corrective action as needed, and assure appropriate training to associates regarding these responsibilities and procedures.
• Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
• Willingly perform all other duties and projects as assigned.
• Interact with and provide guidance to employees.
• Conduct performance evaluations and provide feedback to employees.
• Develop and implement training programs for employees.

Physical Requirements

• Regular and predictable physical presence at the worksite is an essential function of this position.
• Travel between Republic Banking facilities may be required including occasional out of town travel.
• Flexible work schedule may include some evenings, weekends and/or overtime.
• Stay abreast of new developments, best practices, and statutory and regulatory changes.

Other Requirements

• Regular and predictable physical presence at the worksite is an essential function of this position.
• Travel between Republic Banking facilities may be required including occasional out-of-town travel.
• Flexible work schedule may include some evenings, weekends and/or overtime.
• Stay abreast of new developments, best practices, and statutory and regulatory changes.