Sales & Service Lead - Westport

Overview

The Sales & Service Lead is integral to elevating the guest experience at ALO. They lead an exceptional guest experience, ensuring targets for engagement, guest education, and interaction are met. They also create a service-lead environment on the sales floor and set ALO apart from other retailers.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing guest connection and technical product education, and supporting team members to address gaps through feedback and coaching
• Analyze reports to strategize and deliver results; support implementing action plans focusing on deficient areas and highlighting growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized performance
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Demonstrate dynamic presence on the retail floor to assess and fulfill the needs of the business, team, and guests
• Lead by example and inspire staff in daily operations and guest experience
• Directly oversee Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Evaluate each operations associate using company performance tools and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Qualifications

• 2+ years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles

Job Level

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. Full-time employees are expected to have open availability and work variable shifts including peak days and weekends. All employees are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

Benefits

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

Pay

The Company’s Lead base pay ranges from $19.00 - $23.00/ hour in Westport, CT. Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.