Sales & Service Lead - The Shops at Columbus Circle

About the Role

Mindful movement is at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

The Sales & Service Lead is integral to elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-led environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.

Responsibilities

Sales & Service Leader

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests

People Leader

• Lead by example and inspire staff in daily operations and guest experience
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Community & Studio, Operations, and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects, and initiatives, in partnership with the Sales & Service Manager (e.g., from the SCC)

Requirements

• 2+ years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback, and eager to provide it
• High energy, upbeat, and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles

Schedule

The Sales & Service Lead is a full-time role requiring 32-40 hours per week. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and work variable shifts, including peak days and weekends.

All employees, without exception, are expected to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the first week of January).

Pay

The Company’s Lead base pay ranges from $24.00 - $28.00/hour in New York, NY. Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in higher total compensation. The range listed is one component of the Company’s total rewards package for retail employees.

Benefits

• Generous employee discount for ALO
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental, and vision plan options
• Enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)