Sales & Service Development Representative II

Sales & Service Development Representative II

Location: Irvine, CA – On-site
Job Type: Full-Time
Compensation: $26/hour + monthly bonus incentives.

About the role

Mutual of Omaha is a Fortune 300 Company. Mutual Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works collaboratively, please review and apply for our opening below!

Key Responsibilities

• Manage a high volume of warm inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification.
• Cover initial contact and follow-up to identify needs and determine customer fit.
• Follow scripts verbatim for products and services, applying rebuttals as needed.
• Build trust-based relationships by going above and beyond in addressing early customer concerns.
• Offer service support or handle simple service questions prior to transferring to a loan officer.
• Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality.

What You’ll Need to Succeed

• Prior experience in a call center, sales, or customer service environment.
• Excellent phone communication skills—clear, confident, and persuasive.
• Basic technical proficiency, including experience with CRM systems, phone systems, and standard business tools (e.g., Microsoft Excel, Word, etc.).
• Ability to multitask and manage time in a high-volume environment.
• Preferred: Background in mortgage, finance, and/or sales.

What We Offer

• Competitive compensation
• Robust training and ongoing coaching
• A supportive team culture committed to excellence
• Join a team that’s redefining the customer experience in reverse mortgage lending.

Benefits

• Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
• Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
• Multiple PPO Medical Plans, as well as HDHP eligible plan.
• Dental Coverage
• Vision Coverage
• Company Paid Life Insurance
• 401K with a generous employer match
• Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
• Free Legal Services
• Employee Loan Program