Sales Retention Account Associate - Plymouth, MI

About the role

This will be a hybrid work situation, with a 25% in-office expectation (at least 6 days per month). Our office location is: 41100 Plymouth Rd Ste 170 - Plymouth, MI 48170. Candidates need to be local to the area. The work schedule is Mon-Fri 8am-5pm.

Responsibilities

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Requirements

• A high school diploma or GED (accredited)
• One year of business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component

Qualifications

• Extremely organized and able to multitask effectively
• Loves using the phone and helping people
• Wants to listen to customers' needs and find ways to serve them better

Skills

• Effective communication skills
• Change management processes
• Sales strategies
• Customer service experience

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Employee Stock Purchase Program (ESPP)
• Company match on 401K (4.5% with NO vesting period)
• Generous vacation and sick time
• Helps pay for continuing education

Pay

The pay range for this role is TBD.

Schedule

The work schedule is Mon-Fri 8am-5pm.