Sales Reservation Coordinator

Sales Reservation Coordinator

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

Essential Duties and Responsibilities

• Maintain complete knowledge of:
• All hotel features/services, hours of operation, policies, and procedures
• Use of all office equipment, computer, and manual systems
• In-house events, external businesses, contacts, and current/upcoming events
• Maintain confidentiality and security of sales & reservations-related information, correspondence, reports, and files
• Interact with guests and clients, ensuring prompt, accurate, and courteous service
• Receives and responds to requests and inquiries in a timely and professional manner. Route calls or email inquiries to the appropriate individual
• Document all guest requests/complaints and communicate such to respective personnel for proper handling and follow up as needed
• Aid in identifying and soliciting new accounts and assist with maintaining existing accounts
• Perform accurate data entry of reservations and group resumes as needed
• Accurately enter data into Opera PMS, as required

Competencies Include

• Maintain calmness and composure under high levels of pressure
• Adapt to frequent change, fast paced environment, delays, or unexpected events
• Identify and resolve problems in a timely manner
• Able to multitask and use time efficiently and effectively
• Demonstrates strong organizational and communication skills
• Able to be a clear thinker, analyze and resolve problems, while exercising good judgment

Essential Skills, Experience, and Education Include

• Associate degree (AA); and/or minimum 2 years of experience; or equivalent combination of education and experience
• Luxury hotel and/or luxury residence experience preferred
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentage, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Proficient in English- verbal and written
• Additional language(s) is a plus

Computer Skills

• Proficient Microsoft Office applications-Word, Excel, Outlook
• Opera PMS experience is required
• Synxis experience is a plus

Physical Requirements

• The employee will frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 25 pounds