Sales Representative Team Lead

About M&D

M&D has been at the forefront of remanufacturing innovation for 80 years, focusing on addressing technological advancements and evolving customer needs. Over the past few decades, M&D has expanded its offerings to include exclusive partnerships with leading OEMs and manufacturers such as Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, and Denso. These partnerships have enabled M&D to develop a comprehensive range of parts, including new, no-core options for fuel injectors and pumps, diesel engine components, and aftertreatment systems.

Position Summary

The Sales Representative Team Lead supports the company's strategic objectives by overseeing sales activities and processes. This role involves setting individual sales targets, coordinating sales action plans, providing guidance and support to the sales team, and ensuring that the team meets company goals, customer service standards, and operational expectations.

Essential Duties And Responsibilities

• Set individual sales targets with the sales team
• Complete management for appropriate team members
• Coordinate sales action plans for individual salespeople through regular meetings and coaching sessions, setting individual goals and auditing performance
• Oversee the activities and performance of the sales team
• Evaluate performance of sales staff
• Provide feedback, support, and coaching to the sales team
• Plan and direct sales team training
• Investigate lost sales and customer accounts
• Track, collate, and interpret sales figures; inbound calls, lead to estimate conversion, estimates, estimate to sale conversion, sales orders, sales dollars, sales less credits, and average sales
• Generate timely sales reports
• Hold biweekly KPI and problem log team meetings
• Follow the HHP system and report any problems to management immediately
• Oversee recruiting, termination, and upgrading
• Follow and implement the HHP Management Loop in daily operations
• Monitor department productivity through observation and data
• Support upper sales management by coordinating schedules and completing special projects, audits, and reports
• Assist Sales Manager in Special Projects
• Report KPIs from Sales Dashboard
• Improve processes and policies in support of organizational goals

General Standards

• Perform all work to company policies, procedures, and system standards to meet the company's strategic objectives

Minimum Qualifications (Knowledge, Skills, And Abilities)

• Knowledge of Microsoft Office programs
• Knowledge of typing, grammar, and basic written/verbal communication skills
• Knowledge of basic customer service principles

Key Competencies and Standards

• Attention to detail and accuracy
• Organizational skills
• Information management
• Problem analysis and problem solving skills
• Teamwork
• Adaptability
• Persuasiveness
• Competitiveness
• Stress tolerance
• Goal-driven
• Eager to learn

Physical Demands and Work Environment

• Prolonged periods of sitting
• Office environment
• Perform work at a workstation by Computer and Telephone
• Cubicle environment with exposure to noise throughout the shift
• Ability to lift up to 15 pounds

Equal Employment Opportunity

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.