Sales Representative / Program Coordinator (B2C)

Core Objectives

Listen deeply and understand each client’s unique health context
Match prospects to the right program
Maintain integrity, trust, and alignment with Detox Nation’s mission
Accurately document and manage all sales activity

Key Responsibilities

1. Consultative Sales & Program Matching
   Cold paid traffic
   Webinars and workshops
   Applications and book-a-call funnels
   Organic community referrals
   Listen for:
   Root symptoms
   Sensitivity level
   Past detox experiences
   Nervous system capacity
   Budget and support needs
   Recommend programs that are:
   Appropriate
   Emotionally safe
   Aligned with their stage of healing

2. Multi-Context Sales Conversations
   Adapt your approach based on call context:
   Cold traffic (education + trust-building)
   Webinar-informed leads (clarity + decision support)
   Organic leads (confirmation + alignment)
   Clearly explain:
   Program structure
   Expectations
   Time commitment
   Support level
   Answer questions calmly and accurately

3. Program Knowledge & Offer Mastery
   Maintain deep understanding of all Detox Nation programs, including but not limited to:
   Detox Nation Membership (Bronze / Silver / Gold)
   Healing Labs
   Rapid Gut Reset, Liver Reset, Parasite Release, Energy Reset
   Rapid Sinus Rescue
   Resilience Reset
   Histamine Reset
   Mold Reset Bundle & Mold Detox Jumpstart
   Mold Test + Consult
   Practitioner programs (RCPM, Toxin University)
   Inner Circle VIP Programs (Kari, Michael Spandel, Sinclair & Michael)

4. Ethical Enrollment & Objection Handling
   Address objections with:
   Education
   Empathy
   Clarity
   Never:
   Pressure
   Overpromise
   Minimize someone’s concerns
   Ensure the client feels:
   Informed
   Supported
   Confident in their decision

5. CRM, Documentation & Follow-Up
   Accurately log:
   Call notes
   Health context
   Recommended programs
   Outcomes
   The sales opportunity pipeline
   Manage follow-up sequences and next steps
   Cookordination with support or practitioners when escalation is needed

6. Collaboration & Feedback Loop
   Work closely with:
   Marketing (feedback on lead quality)
   Program teams (fit and readiness insights)
   RevOps (CRM accuracy, reporting)
   Share trends such as:
   Common objections
   Program confusion points
   Emerging needs in the community

KPIs & Performance Metrics

• You will be evaluated on:
  Program enrollment conversions
  Fit and appropriateness of program recommendations
  Revenue generated (balanced with integrity)
  Follow-up completion rates
  CRM accuracy and documentation
  Client satisfaction and retention indicators

Required Experience & Skills

• Proven experience in consultative sales or enrollment roles
• Strong listening and empathy skills
• Ability to explain complex programs clearly
• Comfort handling calls from multiple traffic sources
• Strong organizational and CRM skills

• Strongly Preferred
• Experience in: Health, Wellness, Functional or integrative medicine, Coaching or education programs, Familiarity with detox, chronic illness, or nervous system healing, Experience selling multiple offers across different price points

Cultural Fit

• Deeply empathetic and patient
• Calm under emotional conversations
• Integrity-driven
• Comfortable saying no when a program is not a fit
• Aligned with Detox Nation’s mission: root-cause education, integrity, and real results

Success in This Role Looks Like

• Clients feel heard, safe, and supported
• Enrollments are appropriate and sustainable
• Refunds and mismatches decrease
• Revenue grows without brand erosion
• The sales team is trusted by the community