Sales Representative II

Duties & Responsibilities

• Presents clear and accurate information regarding health plan to eligible recipients and community-at-large.
• Presents group and individual presentations for purpose of educating and enrolling qualified participants in a variety of arenas including but not limited to senior centers, provider sites, churches, assisted living facilities, nursing homes, etc.
• Provides all benefit/service related information to members, applicants, and providers.
• Processes all member demographic changes.
• Maintains accurate documentation related to enrollment and field activities.
• Participates in regularly scheduled sales/marketing meetings as required.
• Performs telemarketing activities as appropriate for purposes of enrollment and follow-up activity.
• May act as preceptor to subordinate Enrollment Sales Representatives to facilitate their understanding of MetroPlus objectives, operations and site specific information.
• Implements and monitors appropriate methods, activities and action plans necessary to regularly achieve accelerated predetermined enrollment objectives.
• Ensures appropriate and accurate documentation of call center plan enrollments and field activities.
• Provides assistance and facilitates communications to sales/customer services management team.
• Participates in bi-weekly and monthly sales/marketing meetings.

Minimum Qualifications

• Satisfactory completion of three months of training and orientation administered by MHP personnel;
• High School graduation or evidence of having satisfactorily passed a High School Equivalency Program;
• Demonstrated skills in written and or oral communication;
• Minimum one year of experience in direct consumer contact, sales and/or social services;
• A satisfactory equivalent combination of education, training and experience.

Special Notes

• For placement in Assignment Level II, candidates must possess one (1) year of experience in Assignment Level I or an additional year of related full-time experience.
• For placement in Assignment Level III, candidates must possess one (1) year of experience in Assignment Level II or an additional two (2) years of related full-time experience, with at least one (1) of those years in a supervisory capacity.