Sales Representative

About the role

The Sales Representative supports the marketing and sales efforts to promote company products and services including the exploration of avenues for increased utilization of products; develops and supports ongoing client relationships by providing clinical, educational, and operational support through direct interaction; extends and expands ("upsells") new products and services to existing clients; and provides overall client support ensuring existing client contractual obligations are met as outlined in the contract terms and renewed.

Responsibilities

• Develop and maintain relationships with Clients to understand how PC Techs and Parts can serve their needs.
• Travel to visit customers and job sites, to manage and develop the consumable, spare parts, repairs and service business for the products and services group, could be up to 70% of time spent.
• Uncover existing opportunities in the customer mills.
• Provide feedback to PC Techs and Parts Products & Services through call reports and opportunity management in Axelor (CRM) and verbal communication to various departments to ensure PC Techs and Parts provides the optimal solutions, services to our customer.
• Inquire with customers frequently on standard operating procedures and expected outcomes.
• Communicate with multiple levels of customer organization for feedback on Voith product and services.
• Understand how PC Techs and Parts products and services can impact customer operations, positively or negatively.
• Determine product competitiveness.
• Define market needs for PC Techs and Parts products and services in the territory.
• Work with Operating Units and Customer Service to communicate customer needs and expectations. This can include inventory management, needed date expectations, forecasting and receivables management.
• Support individual accounts as required to support the region.
• Build yearly orders received forecasting and achieve this forecast in the territory.
• Annually forecast with sales management growth and opportunities for the future.
• Maintain good customer files and records for account planning, forecasting, production scheduling, and inventory control.
• Manage accounts as it relates to present budget objectives on sales and orders, complaints, receivables, and travel/entertainment expenses.
• Cooperate and interface with all functions of customer service, manufacturing, technology & optimization, and administrative support to accomplish objective.

Requirements

• Experience working with various CRM versions
• Technical skill set including negotiating, upselling, cross-selling, presentation, quoting, and closing
• Skilled in customization and configuration of CRM platforms
• Experience providing 3rd line support for CRM platforms
• Closing and Cold Calling
• E-mail marketing
• Ability to learn
• Ability to be taught