Sales Representative

About the role

This Sales Representative role focuses on leading an account management function for key customers, ensuring smooth order fulfillment and high customer satisfaction. The position blends operational oversight, backlog management, and continuous improvement to maintain agreed customer service levels and standards.

Responsibilities

• Manage the order backlog for all customers within the business unit, including reviewing monthly open order reports, forecasting bookings, and ensuring timely order deliveries.
• Ensure all business activities comply with applicable laws, regulations, and internal policies.
• Promote ethical behavior by consistently acting with honesty and integrity in all customer and internal interactions.
• Oversee the achievement and maintenance of agreed customer service levels and standards for key accounts.
• Plan, prioritize, and delegate work tasks to support the proper functioning of the customer service and inside sales department.
• Sure the necessary resources, tools, and systems are available to deliver high-quality customer service.
• Review customer complaints in a timely manner and ensure appropriate follow-up actions.
• Track the progress and resolution of customer complaints to ensure issues are fully addressed.
• Handle complex and escalated customer service issues, providing solutions that balance customer needs and business requirements.
• Identify and implement strategies to improve service quality, productivity, and profitability across the account management function.
• Identify staff training and coaching needs and support the development of team members to enhance performance and customer experience.
• Perform customer-facing and internal administrative duties as required to support overall department operations.
• Prepare and complete a monthly report summarizing customer service performance, inside sales activities, and account management outcomes.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2–3 years of experience in customer service, preferably in a role involving account management or inside sales.
• Proven ability to manage order backlogs, including reviewing open order reports and coordinating order fulfillment.
• Experience forecasting bookings and monitoring order deliveries to meet customer expectations.
• Strong understanding of customer service standards and the ability to oversee and maintain agreed service levels.
• Demonstrated ability to handle complex and escalated customer service issues with sound judgment.
• Ability to identify and implement process improvements to enhance service quality, productivity, and profitability.
• Experience planning, prioritizing, and delegating work within a team environment.
• Strong communication skills for reviewing, tracking, and resolving customer complaints.
• Commitment to ethical conduct, honesty, integrity, and compliance with applicable laws and regulations.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2–3 years of experience in customer service, preferably in a role involving account management or inside sales.
• Proven ability to manage order backlogs, including reviewing open order reports and coordinating order fulfillment.
• Experience forecasting bookings and monitoring order deliveries to meet customer expectations.
• Strong understanding of customer service standards and the ability to oversee and maintain agreed service levels.
• Demonstrated ability to handle complex and escalated customer service issues with sound judgment.
• Ability to identify and implement process improvements to enhance service quality, productivity, and profitability.
• Experience planning, prioritizing, and delegating work within a team environment.
• Strong communication skills for reviewing, tracking, and resolving customer complaints.
• Commitment to ethical conduct, honesty, integrity, and compliance with applicable laws and regulations.

Skills

• Customer service skills.
• Account management skills.
• Order management skills.
• Forecasting and planning skills.
• Customer complaint handling skills.
• Process improvement skills.
• Team leadership skills.
• Communication skills.
• Ethical conduct and compliance skills.

Benefits

The pay range for this position is $28.00 - $38.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision coverage.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Pay and Benefits

The pay range for this position is $28.00 - $38.00/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision coverage.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability coverage.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Work Environment

This role is fully onsite in Painesville, OH. The position requires the ability to sit or stand for extended periods of time, with occasional standing, walking, bending, or reaching as duties require. The environment centers on a customer service and inside sales setting, where the Sales Representative works closely with internal teams and key customers to support order fulfillment and maintain high service standards.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.