Sales Rep

About the role

The Emergency Response Coordinator serves as a frontline representative during fire-related emergencies, providing immediate on-site support to property owners in moments of crisis. This role is responsible for rapidly responding to active fire scenes, offering compassion, guidance, and clear next steps while coordinating emergency restoration services.

Responsibilities

• Rapidly respond to emergency dispatches, fire/police scanners, and alert systems to identify active fire incidents.
• Respond quickly to residential and commercial fire scenes to assess immediate needs and determine appropriate emergency services.
• Act as one of the first points of contact for property owners following a fire event.
• Approach affected property owners with professionalism, empathy, and sensitivity during highly emotional situations.
• Clearly explain the restoration and recovery process, including emergency mitigation services such as board-ups, water extraction, and site stabilization.
• Secure signed service agreements and authorizations to allow emergency work to begin immediately.
• Build and maintain professional relationships with local fire departments, police departments, and other first responders.
• Establish trust and credibility within the emergency response community to receive timely and accurate incident information.
• Represent the company in a respectful, ethical, and professional manner at all times.
• Accurately document lead information, property details, client interactions, and outcomes of each response.
• Ensure all required paperwork, authorizations, and internal reports are completed promptly and correctly.
• Maintain organized records to support operations, compliance, and performance tracking.

Requirements

• Exceptional interpersonal and communication skills with the ability to remain calm, compassionate, and professional in crisis situations.
• Strong listening skills and the ability to explain complex processes clearly to distressed property owners.
• Proven ability to build trust quickly and secure service agreements in high-pressure, emotionally charged environments.
• Confidence in presenting solutions while prioritizing the needs and well-being of the client.
• Available to work a flexible schedule, including nights, weekends, and holidays, based on emergency activity.
• Ability to respond on short notice and remain on scene as needed.
• Familiarity with fire safety principles, local geography, and emergency response environments preferred.
• Experience or knowledge in restoration, disaster recovery, construction, or insurance-related services is a plus.
• Valid driver’s license and ability to travel locally on short notice.
• Ability to work outdoors in varying conditions, including exposure to fire-damaged environments.
• Ability to stand, walk, and move around active emergency scenes for extended periods.