Sales Renewals Representative

Responsibilities

• Execute strategies to increase customer loyalty, improve renewal retention rates, and drive innovative ways to cross-sell and up-sell our products.
• Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 – 120 days in advance.
• Create and provide proposals, negotiate, and supply any related documentation and/or information at least 60 days in advance to facilitate the renewal.
• Use Salesforce CRM System to document all customer activity, manage pipeline and forecast.
• Identify upsell opportunities within customer accounts and partner with a sales representative to close.
• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction.
• Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals.
• Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.

Requirements

• Highly organized, able to prioritize and have good time management skills.
• Excellent customer service and communication skills.
• Strong Business Acumen and a clear track record of driving execution, delivering operational Excellence within a renewal’s environment.
• A passion for collaboration and a basic understanding of the Internet security technology.
• Team oriented with ability to succeed.
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.
• Able to track information accurately and have a strong attention to detail.
• A self-starter, high energy and results oriented.

Qualifications

• High School Diploma or equivalent.
• Experience in sales or customer service preferred.
• Basic understanding of the Internet security technology.

Skills

• Outbound Sales
• Customer Service
• Proposal Creation
• CRM System Usage
• Upselling/Cross-selling
• Collaboration
• Time Management
• Attention to Detail

Benefits

• Internal Mobility
• Equity in the form of non-qualified options
• High-quality health benefits
• Retail Plan with employer match
• Career-growth opportunities
• Flexible Time Off and Paid Time Off benefits
• Volunteer opportunities

Pay

The anticipated on-target earnings range for this role is $75,500 - $90,000. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.

Schedule

Full-time