Sales / Project Coordinator

About the role

This role manages incoming customer inquiries, provides product and service information, and prepares quotes and proposals to support sales activities. The coordinator tracks project timelines, organizes production details, and communicates with internal teams to ensure orders are accurate and on schedule. Daily responsibilities include maintaining customer records, following up on leads, coordinating installations and deliveries, and resolving issues promptly and professionally. The role also involves assisting with showroom displays, supporting marketing efforts, and contributing to a positive, collaborative work environment.

Responsibilities

• Manage incoming customer inquiries and provide product and service information
• Prepare quotes and proposals to support sales activities
• Track project timelines and organize production details
• Communicate with internal teams to ensure orders are accurate and on schedule
• Maintain customer records and follow up on leads
• Coordinate installations and deliveries
• Resolve issues promptly and professionally
• Assist with showroom displays and support marketing efforts

Qualifications

• Strong Project Coordination skills — organizing tasks, managing timelines, and overseeing multiple projects simultaneously
• Solid Analytical Skills — interpreting customer needs, reviewing specifications, and ensuring accurate quotes and project details
• Excellent Customer Service skills — responsiveness, problem-solving, and building long-term client relationships
• Clear and professional Communication skills for interacting with customers, vendors, and internal team members
• Sales skills — lead follow-up, upselling appropriate solutions, and supporting the achievement of sales targets
• Proficiency with office software (e.g., CRM systems, spreadsheets)
• Attention to detail
• Basic understanding of signage, printing, or visual marketing
• Previous experience in a customer-facing, project-based, or signage/printing environment is preferred
• High school diploma or equivalent required; further education in business, marketing, or related fields is a plus