Sales Professional - Outside Sales

Business Development$50k–$100k/yrFull-time

Consistently networks and builds relationships to generate recommendations for gaining referrals for both at-need cemetery arrangements and pre-need arrangements using company tools, processes and standards
Holds self accountable for prospecting a minimum of 4 hours every day (if working 8 hours) such as approaching families face-to-face during events, door knocking or group seminars
Obtains referrals from families served by the location by following up through visits with families after the service
Networks and builds community and civic relationships
Explain and present Dignity Memorial® Personal Planning Guide presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Remains flexible with schedule to achieve results; often works nights and weekends

Establishes and maintains strong business relationships with families by connecting with the family, relating to them, resolving their concerns and needs, and committing to follow through
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Supports families in time of grief with acts of kindness
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
Buils trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Consistently builds relationships and works cooperatively with the Funeral Director and other funeral home and/or cemetery staff
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high-quality service
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team

Education: High school education or equivalent
Experience: 1-2 years of college or equivalent experience
Licenses: Current state/province issued driver’s license with an acceptable driving record (in states/provinces where required, must hold a Funeral Directors License to perform this role)
Knowledge, Skills And Abilities: Basic computer and technology skills within a sales environment, Ability to work well in a team, as well as independently, Ability to work beyond “standard” hours as the need arises, Good driving record, Good work ethic, High-level of integrity, Creative, outgoing and energetic, Comfortable presenting in front of others, Desire to help others, Bilingual, knowledge of another language is a plus

Work Environment: Work indoors and outdoors during all seasons and weather conditions, Local and/or multiple location traveling required
Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Postures: Sitting continuously for many hours per day, up to 6 hours per day, May climb stairs to access buildings
Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Target Compensation Range: $50,000 to $100,000 annually
Actual compensation will vary based on individual performance, geographic location, and applicable business conditions

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